Thank you for choosing Solartex USA LLC. Please review our warranty and return policies below.
WARRANTY PERIOD
The warranty period varies between 1 to 25 years for different Solartex USA products. The warranty duration begins from the date of purchase by the original consumer. Proof of purchase, such as a sales receipt or other reasonable documentation, is required to establish the start date of the warranty.
LIMITED TO ORIGINAL CONSUMER BUYER
The warranty provided by Solartex USA LLC is limited to the original consumer purchaser and is non-transferable to subsequent owners.
EXCLUSIONS
Our warranty does not apply to products that have been:
- Misused, abused, modified, or damaged by accident.
- Used for purposes other than normal consumer use as specified in Solartex USA LLC’s product literature.
- Repaired by unauthorized personnel or facilities.
Any modified products received for warranty claims will be returned at the customer’s expense.
REPLACEMENTS
Solartex USA LLC will replace any product that fails to operate within 30 days. The replacement assumes the remaining warranty of the original product. If products appear faulty due to inappropriate operation, we can assist with issue resolution but don’t accept returns or replacements. Customers are responsible for accessory and shipping fees.
For damaged parts replacements, please contact us to arrange delivery of the replacement part (under warranty).
RETURN
Solartex USA LLC offers a 30-day money-back guarantee for goods purchased directly from Solartex USA LLC. If you’re not fully satisfied with your purchase, you may return the product within 30 days if it’s unused, undamaged, and unmodified. Return requests outside of 30 days require special authorization.
Before returning, please email in**@so******.co to contact our Customer Service Team.
REFUNDS
Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within a certain timeframe.
If you have any questions, please email in**@so******.co.
ORDER CANCELLATION
Customers can request a full refund within 72 hours of placing an order by emailing Solartex USA LLC’s official store. If the product has already shipped, the customer will pay the shipping fee to return the package.
USED PRODUCTS
The warranty period for used products is one year. If a problem arises within 30 days naturally, Solartex USA LLC will cover shipping and repair fees. If a problem occurs within 1 year naturally, Solartex USA LLC will cover repair fees, and the customer covers shipping. Solartex USA LLC is not responsible for after-sale support of products purchased through channels other than those designated by Solartex USA LLC. Customers can purchase accessories from Solartex USA LLC, but after-sale support for accessories is not provided.